24 Hour Delivery ShopShipping & Delivery
Effective date & last updated: 5 October 2026
Delivery availability
Delivery is subject to the destination, product and available courier or supplier service. Ask us to confirm service availability for remote, restricted-access or high-risk locations before placing an order. We do not promise nationwide coverage for every item.
Delivery charges and bulky items
Delivery charges are shown at checkout or confirmed in an agreed written quotation. Furniture, multiple parcels, heavy or oversized items and special-access deliveries can require a separate quotation. If a displayed charge cannot cover the confirmed delivery, we will explain the additional cost and obtain your agreement before dispatch. You may decline the revised quotation and request cancellation and a refund of amounts paid for the unfulfilled order. Additional charges are never silently deducted.
Dispatch and estimated timing
Dispatch follows confirmed payment and stock availability. Supplier-held furniture, custom products and mixed-category orders may have different lead times or arrive separately. We will communicate the relevant estimate and material delays. Our name does not guarantee same-day or 24-hour delivery. Free delivery applies only when expressly offered by 24 Hour Delivery Shop for the qualifying order; a supplier’s promotion does not automatically apply.
Tracking and receiving goods
Where tracking is available, we will provide the courier details or waybill. Provide an accurate address, cellphone number and an authorised recipient. Tell us in advance about stairs, lifts, gates, loading restrictions or vehicle limitations. Assembly, installation, upstairs carrying and removal of packaging are included only if expressly agreed. Unloading arrangements for bulky products must be confirmed before dispatch.
Missed delivery and address changes
Notify us promptly of address changes. A reasonable additional delivery charge may apply where a failed delivery is caused by an incorrect address, unavailable recipient or undisclosed access restriction; we will explain and agree the charge before redelivery. No customer redelivery fee applies where the failure is our fault.
Damage, loss and incorrect goods
Check parcels on arrival. If visibly damaged, record the issue on the delivery note and contact us; you may refuse visibly damaged goods. Please report damage or shortages as soon as possible, preferably within 48 hours, with photos where available. This reporting request does not remove rights relating to concealed damage or defective goods. Signing a delivery note does not waive statutory rights. We will investigate loss and coordinate the appropriate remedy rather than directing you to resolve the courier dispute alone.
Delays, cancellations and rights
If the agreed delivery period cannot be met, contact us to discuss a revised date or cancellation rights. Where ECTA applies and we fail to execute an order within 30 days or the agreed period, the consumer may cancel with seven days’ written notice as provided by the Act. If goods are unavailable, we will notify you and refund amounts due within the applicable statutory period.
Contact 24 Hour Delivery Shop
Email: info@24hourdeliveryshop.co.za
Cellphone: 071 912 7738
Telephone: 010 745 0050
WhatsApp: Chat with us
Please include your order number for purchase enquiries.