24 Hour Delivery ShopRefunds & Returns
Effective date & last updated: 5 October 2026
Start a return
Email your order number, product name, reason for return and contact number. Include photographs for damage, faults or incorrect items where possible. We will confirm the return address and collection or courier arrangements. Please do not send goods to an unconfirmed supplier address. Keep proof of purchase; reasonable alternative evidence of the transaction can also be considered.
Online cooling-off rights
Where ECTA section 44 applies, you may cancel a goods purchase without reason or penalty within seven days after receiving the goods. The only charge permitted under that provision is the direct cost of returning the goods. Payments must be refunded within 30 days of cancellation. Statutory exceptions apply, including goods made to your specifications or clearly personalised. A product being on sale does not by itself remove this right. We do not impose a blanket administration or restocking fee on a qualifying cooling-off return.
Defective, unsafe or unsuitable-quality goods
Where CPA sections 55 and 56 apply, goods that fail the statutory quality requirements may be returned within six months of delivery without penalty, at the supplier’s risk and expense. Subject to the Act, you may direct repair, replacement or refund. A manufacturer warranty supplements these rights. Misuse, unauthorised alteration or damage caused after delivery may affect a claim where relevant to the fault; an assessment will explain the grounds. Supplier approval is not a substitute for your statutory remedy.
Incorrect goods and delivery damage
Contact us promptly if the wrong item arrives or the goods are damaged. Preferably report visible delivery damage within 48 hours to help investigation. Late notification does not automatically invalidate a lawful claim. We will arrange appropriate collection and remedy for confirmed incorrect or defective goods at no charge where required by law. Do not continue using unsafe goods.
Condition, packaging and assembled furniture
Keep components, manuals and protective packaging where practical. Pack returns safely to prevent additional damage. Missing original packaging or assembly is not an automatic bar to a statutory defect claim. The condition and nature of the return may be relevant to other lawful return provisions. Damage caused by incorrect customer assembly is assessed separately from a pre-existing defect. No automatic 40% or 50% refund rule applies to defective assembled goods.
Other change-of-mind requests and custom products
Outside statutory return rights, a voluntary change-of-mind return is considered individually and is not guaranteed. Any agreed condition-related deduction or transport cost will be explained before you accept the arrangement. Custom or personalised orders may be excluded from ECTA cooling-off, but rights for defective or incorrect goods remain. Cancellation costs for other orders are assessed under applicable law and actual circumstances; there is no blanket supplier cancellation percentage.
Refund process
We confirm the approved amount and refund method in writing. Refunds normally use the original payment method where possible; do not send card details by email. Banking or payment-provider processing can affect when funds appear. Inspection or supplier liaison must not extend a legally required refund deadline. Sale items retain applicable statutory protections.
Warranty and complaints
Product-specific manufacturer warranties apply only as disclosed for that product; we do not promise one universal warranty across all categories. Send warranty and unresolved return enquiries to us using the contact details below. You may also approach the National Consumer Commission or another competent dispute-resolution body.
Contact 24 Hour Delivery Shop
Email: info@24hourdeliveryshop.co.za
Cellphone: 071 912 7738
Telephone: 010 745 0050
WhatsApp: Chat with us
Please include your order number for purchase enquiries.