Refund & Returns Policy

We want you to be 100% satisfied with your purchase.

1. Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, in original packaging, and in resellable condition.

2. Refunds

• Refunds will be processed once the returned item has been inspected.

• Refunds are issued via the original payment method within 5–10 business days.

3. Exchanges

• If you received a defective or incorrect product, we’ll gladly exchange it at no extra cost.

4. Non-Returnable Items

• Perishable goods, hygiene-sensitive items (such as opened clothing/undergarments), and clearance items are non-returnable.

5. Process

To initiate a return or refund, contact our support team at info@24hoursdeliveryshop.co.za with your order number.