24 Hour Delivery ShopPrivacy Policy
Effective date & last updated: 5 October 2026
Who this notice covers
This notice explains how 24 Hour Delivery Shop handles personal information connected with browsing, enquiries, accounts and purchases. Use the contact details below for privacy requests. The legal responsible-party identity and physical address must also be completed in our Terms & Conditions before publication.
Information we handle
Depending on how you use the shop, information may include your name, email, telephone number, billing and delivery addresses, orders, account records, support messages, delivery evidence and technical information such as IP address, device and security logs. Payment services may process payment data under their own notices. Do not send payment-card numbers, PINs or passwords to us by email or WhatsApp.
Purposes and lawful grounds
We process information to answer enquiries, create accounts, fulfil orders, arrange delivery, manage returns, keep required records, prevent fraud and secure the website. Processing relies on applicable grounds such as contract performance, legal obligations, consent or legitimate interests, as appropriate. Information marked necessary for an order is needed to fulfil it. Optional marketing is handled separately from essential order communications.
Service providers and disclosure
Necessary details may be shared with payment providers, couriers, fulfilment suppliers, hosting and support providers, professional advisers or authorities where lawfully required. For example, a courier needs delivery contact details and an address; a supplier may need relevant details to fulfil or assess an order. Access should be limited to the purpose. We do not authorise unrelated marketing merely because a provider fulfils your order.
Retention, safeguards and transfers
Records are retained for the purpose and applicable legal or accounting requirements, then deleted, de-identified or securely archived as appropriate. Reasonable technical and organisational safeguards are required; no online system is risk-free. Where information is transferred outside South Africa, an appropriate POPIA section 72 basis and safeguards are required. Ask us for information about relevant recipients and transfers.
Marketing, cookies and WhatsApp
Electronic direct marketing must comply with POPIA; you may withdraw consent or unsubscribe without affecting required order messages. Cookies and similar tools are addressed in our Cookie Policy. Choosing WhatsApp shares your number and message with that platform, which processes information under its own terms and privacy notice. Optional tracking settings depend on the consent controls actually implemented on this website.
Your rights and complaints
Subject to legal requirements and exemptions, you may ask about information held about you, request access or correction, request deletion where appropriate, object to relevant processing and withdraw consent. We may verify identity proportionately. A request to delete information does not remove records we must lawfully retain. Contact us first if you wish; you may complain directly to the Information Regulator at POPIAComplaints@inforegulator.org.za or through https://inforegulator.org.za/complaints/.
Contact 24 Hour Delivery Shop
Email: info@24hourdeliveryshop.co.za
Cellphone: 071 912 7738
Telephone: 010 745 0050
WhatsApp: Chat with us
Please include your order number for purchase enquiries.